Problems with Your Product

Damaged goods

Before you sign the delivery note, please make sure that the goods are unpacked and inspected when they arrive. Goods damaged in transit or shortage of delivery must be reported to electricshop within five working days from the date of delivery. Please email us at customerservices@electricshop.com with the full details or your order, the damage incurred and the serial number of the product as this will assist us to expedite the return of your product. In some cases we may offer you a discount to retain the goods if the damage is minimal e.g. cosmetic scratch on the side of a washing machine.
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Wrong goods

If the goods you received are not the goods you ordered then please email us at customerservices@electricshop.com with the details including the model number of the product you have received.
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Faulty products

If you believe that you have a fault with your product you may wish to contact the manufacturer to obtain some guidance. If they suspect a fault they will arrange an engineer callout upon receipt of your serial number. If you have difficulty in ascertaining whether there is a fault or you need assistance then please email us at customerservices@electricshop.com providing the full details of the fault or symptoms. Please include your order number, the model and serial number as this will expedite the process.
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