We’ve updated our Customer Privacy Statement to comply with GDPR. We use Cookies to personalize content, to analyse traffic, for advertising and to provide social media features. Your privacy is our top priority, we haven’t changed the way we use, share or keep your information safe. Close
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Cookies

A cookie is a small amount of data sent from our server and stored on your computer's hard drive.

Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links:

Cookie Name Originating Page Purpose Expiry
PHPSESSID All This cookie is used to remember your basket contents whilst you are on our site. Duration of visit
refId All This tells us what website referred you to our site to help us improve our service to you. Never

Other uses of cookies

Where you consent to us doing so, we also use cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how visitors use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way). We use cookies and other such devices to allow us to understand who has seen which pages and advertisements on the Website, to determine how frequently particular such pages and advertisements are visited, to determine the most popular areas of the Website and generally in order to monitor usage of the Website. These cookies never contain any personal inforamtion about you.

Where you consent to us doing so, we may also use cookies and other such devices to:

  • To allow you to carry information across pages of our Website and avoid having to re-enter information
  • Within registration to allow you to access stored information
  • To help us recognise you as a unique visitor when you return to our Website and to allow us to tailor content
  • Speed up searches
Cookie Name Description of Purpose
cookies.js A simple, lightweight JavaScript API for handling browser cookies
di2 Check the expiry dates of other cookies.
__utma Collects data on the number of times a user has visited the web site as well as dates for the first and most recent visit. Used by Google Analytics.
__utmz Collects data on where the user came from, what search engine was used , what link was clicked and what search term was used. Used by Google Analytics.
__ssid Cookie to track the advertiser who sent a visitor. Only referrer information is sent, no user information.
uid Creates a unique, machine-generated user ID. Add This, which is owned by Clearspring Technologies, uses the user ID to make it possible for the user to share content across social networks and provide detailed statistics to various providers.
uvc Detects how often the social sharing service, Add This, encounters the same user.
__atuvs Ensures that the updated counter is displayed to the user if a page is shared with the social sharing service, Add This.
loc Geo location , which is used to help providers determine how users who share information with each other are geographically located (state level).
OTZ Google analytics cookie used for website traffic infos
PHPSESSID Preserves user session state across page requests.
SESS# Preserves users states across page requests.
__utmb Registers a timestamp w ith the exact time of when the user accessed the web site. Used by Google Analytics to calculate the duration of a web site visit.
__utmc Registers a timestamp with the exact time of when the user leaves the web site. Used by Google Analytics to calculate the duration of a website visit.
uuid2, NID Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.
xtc Registers the user's sharing of content via social media.
tuuid Registers whether or not the user has consented to the use of cookies.
c Regulates synchronisation of user identification and exchange of user data between various ad services.
lang Remembers the user's selected language version of a website
smc_sesn, smc_spv, smc_tpv, smc_uid, smc_v4_7214, smct_last_ov, smct_session, smc-dv2 Smarter Click cookie used for serving promotional advert
flxpxlTs_775331 The cookie is only valid during current browser session and it will be deleted when you close browser
ans3, check, dbm1, id, r, uid These cookies help us to serve you more relevant ads
ubid-main, amazon-pay-abtesting-new-widgets This cookie is associated with Amazon and is currently undocumented.
tuuid_lu This cookie is associated with bidswitch and is currently undocumented.
ouid This cookie is associated with the AddThis social sharing platform and is currently undocumented.
{Guid} This cookie may collect the following information and store it against an anonymous user ID: Product codes from merchant sites the visitor has browsed and other information relevant to shopping behaviour on main stream shopping sites. This information is used to serve targeted adverts to the visitor on an anonymous basis.
__atuvc Updates the counter of a website's social sharing features.
IDE Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
__cfduid Used by the content network, Cloud flare, to identify trusted web traffic.
vc, _at.cww, at-lojson-cache-#, at-rand Used by the social sharing platform Add This
bt2 Used by the social sharing platform Add This to keep a record of parts of the site that has been visited in order to recommend other parts of the site
sess, test_cookie Used to check if the user's browser supports cookies.
__utmt Used to throttle the speed of requests to the server.
VeCookieCookieData, ve-session-id, ouuid, ouuid_lu Ve cookie used for serving promotional advert

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

For details on our EU Data Protection policies and GDPR compliance, please see below.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process requests made against your account, understand and save your preferences for future visits, keep track of & compile aggregate-data about site traffic and site interaction, so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.electricshop.com/page/terms

Your Consent

By using our site, you consent to our websites privacy policy.

Contacting Us

By using our site, you consent to our websites privacy policyIf there are any questions regarding this privacy policy you may contact us at:

customerservices@electricshop.com

Changes to our Privacy Policy

If we decide to change our privacy policy, we will send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

EU Data Protection

Data Protection

Please read the details outlined in this document to better understand how your data is used. This document was initially prepared in order to be compliant with the General Data Protection Regulation (GDPR)rules.

What data does electricshop.com collect about our users?

The following information may be collected about our users:

  • First and last name
  • Email address
  • IP addresses where using electricshop.com from
  • Facebook account and page details
  • Twitter account details
  • Mobile telephone number

The following information may be collected by third parties, however not stored by electricshop.com:

  • Credit card information (payment gateway providers)
  • Website usage statistics (marketing/social eg. Google)

What do we use this data for?

This data is primarily used for contacting our users, ascertaining their location to ensure compliance with local laws and regulations, and providing essential functionality.

When we ask for information, we do so at the time that it's required. We do not ask for, store or collect information that we do not need.

Who is allowed to access this data?

The following is a list of third party services that may access your data at various times:

  • Google Analytics
  • Facebook
  • Twitter
  • Amazon AWS
  • AWIN (Affiliate programme)
  • Google Fonts
  • Barclaycard
  • PayPal

How is data secured and stored?

Your data is securely stored in industry-leading data centers. These include servers protected by PGP encryption protocols, SSL certificates, and password and API keys that are regularly cycled.

In addition to this, the following precautions have been made:

  • Database access is strictly limited to those requiring it
  • Server access is strictly limited to those requiring it
  • Administrator roles are designed such that those performing routine administrative tasks do not gain access to data that is not relevant to their role

How will we handle a potential data breach?

In the unlikely case of a data breach, the following steps will be followed:

  • Site, server and database access will temporarily be disabled
  • All of our passwords and security certificates will be changed
  • Our users will be emailed and notified of the breach
  • An internal investigation will be started to ascertain as much as we can about the breach
  • The electricshop.com site, server and databases will be re-enabled once they've been proven to be secure
  • Changes will be made, and documented, to prevent a similar breach in the future
  • A follow up email will be sent to all of our users, detailing what we learned from the investigation, along with the steps to prevent future breaches

How can I delete my data?

Please contact us to request your account, and its associated data, to be deleted from electricshop.com, and associated, servers.

Contact Us

If you have any other questions that were not addressed here, please feel free to contact us at:

customerservices@electricshop.com