FAQ’s

When will my goods be delivered?

We aim to deliver your order within the timescales quoted in the ‘availability’ field. These timescales are provided to us by the manufacturers and may from time to time be subject to short delays. Where this happens we will be honest and transparent with you and inform you that there may be a delay. If you need your order urgently and don’t want to wait then we will happily sell you an alternative model or even cancel your order if you wish. To query a late order please contact us at customerservices@electricshop.com.
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Can you give me a delivery time so I don’t have to wait in all day?

We cannot guarantee this service as we deliver through various channels. Depending on who is delivering your order we might be able to provide some assistance. Certain courier methods may be able to arrange to call you within a period before they deliver to allow you to be at the delivery address. This may be subject to further fraud checks. Please discuss this with the operator when you are arranging delivery to see if this facility is available. Please note that our deliveries run between the hours of 8am and 8pm but may over-run due to circumstances out of our control. In some cases traffic may result in your delivery being later than expected.
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What does product ‘availability’ mean?

This refers to the manufacturer timescales in supplying the goods. Whilst these are usually accurate there can occasionally be delays which we aim to notify you of.
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My order status says ‘delivered’ but I haven’t received the goods?

Please note that some orders are delivered to you directly from the manufacturer. In these cases the order status of Delivered’ means that the manufacturer have received your order (not that your product has been shipped to you). You will be contacted and pre-advised of the delivery date by the relevant manufacturer so you can rest assured that a convenient time for your delivery will be agreed before your product is despatched. If you have any queries regarding the delivery of your products then please email us at customerservices@electricshop.com.
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What is your returns policy?

Our full returns policy can be found here
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Who will deliver my order and what service level should I expect?

We use a courier company for most deliveries of small items e.g. microwaves or vacuum cleaners.

For larger items, depending on the number of items in the order and the delivery address we will either deliver with our own facilities or use a national based courier company. At all times please note that this may only be a one man delivery to your door and that arrangements should be made to move the goods into your property.
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I’ve forgotten my password, can you help?

If you find that you have forgotten your password to your online electricshop account simply select ‘I have forgotten my password’ from the log-in page and follow the instructions. We will then email you your password. Please note that for security reasons your payment details will be deleted when we send you a new password.
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I haven’t received a receipt for my order

Please note that your order receipt email is also your receipt. Please print this off and retain on file for future reference. Alternatively your account history will log full details of your purchases. If you have not received this email then please email us at customerservices@electricshop.com with your order number, name and postcode and we will check that we have your correct email address and re-send it to you. If this still does not work we will happily send you a printed receipt.
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Do you price match other retailers?

We don't think that you will find it cheaper elsewhere as we pride ourselves on offering some fantastic prices. If you have seen the price better elsewhere but would prefer to buy it from someone with our proven credentials then please phone us on 0871 288 4840 or email us at sales@electircshop.com and we will try to beat it. Please check that you have included any delivery charges from other retailers when comparing the total price.
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When do you take payment?

We take payment at the point of ordering. This is primarily to reduce the incidence of fraud and detection of fraud which enables electricshop to keep our prices keen. Also we frequently have to make many special orders to many suppliers whom we have to pay on special terms. We aim to deliver to you promptly and therefore your money is only with us for a relatively short time at all times prior to delivery you are entitled to cancel your order.
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What payment methods do you accept?

You can pay by any Visa or MasterCard credit card or by Switch, Maestro, Solo or Delta debit card. In an endeavour to ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet. You may also pay by cheque or postal order if you wish.
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Do you remove old appliances?

Removal of existing appliances can be done at a charge of £20 per appliance, however this must be agreed with electricshop at the time of ordering and appliances must be disconnected ready for transporting beforehand. Please note: this service can be offered only when deliveries are made by electricshop staff and not third party couriers or some manufacturers. If you would like more information on this service, or to find out if we are able to remove an appliance for your order please call 0871 288 4840.
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Do you install goods?

Connection of freestanding** washing machines, dishwashers and electric cookers* is a service electricshop can offer for a charge (the cost of which can be obtained when placing your order). However this must be agreed at the time of ordering and in order to do so electricshop will not undertake any plumbing, carpentry or electrical work. electricshop reserve the right to refuse to connect the appliance if at any point they feel to do so would be a safety risk or could lead to damage or misuse of the goods.

* Unfortunately electricshop are unable to connect your gas cooker. It is recommended that a registered Corgi engineer should undertake all such installations.

** Unfortunately electricshop.com are unable to install any built in appliances.

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Can I collect my order?

Unfortunately you can not collect your orders at this time. Please call our sales line for delivery information on 0871 288 4840.
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Do you deliver nationwide/internationally?

We only deliver within the mainland UK.
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I have a fault with my product who should I contact?

If you believe that you have a fault with your product you may wish to contact the manufacturer to obtain some guidance. If they suspect a fault they will arrange an engineer callout upon receipt of your serial number. If you have difficulty in ascertaining whether there is a fault or you need assistance then please email us at customerservices@electricshop.com providing the full details of the fault or symptoms. Please include your order number, the model and serial number as this will expedite the process.
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Can I purchase products which aren’t on the website?

We are often able to obtain items which don’t appear on the site. Please phone us on 0871 288 4840 or email us at sales@electricshop.com and we will investigate the product, prices and likely timescales for delivery.
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I’ve cancelled my order but not have a refund yet?

Refunds can take from 3-5 working days to appear on your statement depending on whom you bank with.
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How do I get removed from your mailing list?

If you would prefer not to receive our regular sales offers via email then simply log in to your account on the website and underneath "Account Details" select "Change your communications options" and you won’t receive any more email offers unless you tell us otherwise.
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