Delivery

Delivery timescales

We will endeavor to deliver goods to you within the lead times that appear within the availability field on the product information page.e.g 5-7 working days (excludes weekends). Some larger items may take up to 15 working days. Special order items will have their expected delivery time clearly marked on the product page.

Those products marked 'In Stock'* can normally be delivered to you in approximately 5 working days unless Express Delivery is taken as an option ( this is chargeable). Any product that is either unavailable or discontinued we will notify you via email as soon as we are aware and offer you an alternative product.

Please note delivery of smaller items to the following postcodes will take between 2 and 5 Working Days:
EIRE, GY9, IV21-28, IV40, IV52-54, KW1-14, PA20, PA36, PA40, PH30-41, PO30+, RD1, TR21-25, IV41-49, IV51, IV55-56, PA41-49, PA60-78, RD2-4, HS1-9, KA27-28, KW15-17, PH42-44, ZE1-3

Deliveries to Scotland, Wales, South West England and areas north of the M62 may take up to 15 working days to deliver. If you need an item by a specific date, please call our customer service team for a delivery date.

Northern Ireland Deliveries

Please be aware before ordering that surcharges apply to all BT postcodes. If you would like more information on delivery surcharges to Northern Ireland, please contact our customer service helpline on 0871 288 4840.

Where do we deliver?

Our free delivery service is a standard delivery and covers most areas of the mainland UK. The exceptions are the following postcodes:

PA16 & above, All IV, All AB, All PH, All KW, All ZE and all HS.

Whereby there will be a small subsidy to pay as follows:

• AB - £35
• DD - £35
• GY - £85
• HS - £85
• IM - £85
• IV - £35
• JE - £85
• KW - £35
• PA - £35
• PH - £35
• PO30 + - £85
• ZE - £85
• Northern & Southern Ireland - £85

In addition we can arrange delivery to the following: Jersey, Guernsey, Isle of Man, Isle of Wight, Isle of Skye, Orkney Isles, Outer Hebrides or the Shetland Isles. Please email customerservices@electricshop.com in order to obtain a quotation for this.

If you would like more info on this service or any additional charges, please call our sales hotline on 0871 288 4840 or email us on customerservices@electricshop.com

How do we deliver and what our service includes.

We use a national courier service for most deliveries of goods under 20kg in weight. For larger items, depending on the number of items in the order and the delivery address we will either deliver with our own facilities,use a national based courier company or your items will be delivered by the manufacturers directly.

PLEASE NOTE: Our Clearance and Re-Packaged items are delivery on a pallet service and therefore will only be delivered to your doorstep. Unfortunately we are unable to remove an old appliance when delivering a clearance or re-packaged item.

Items will be delivered to a ground floor room of your choice providing access is available, unless delivered using our pallet service which will be to your doorstep only. All goods must be checked for damage on arrival of the couriers BEFORE signing for, otherwise we are not liable for any damage and the goods will not be exchanged. Any damage MUST be stated on the delivery note when signing.

Express Delivery

Our 'Express Delivery' service is chargeable from £9.99 dependent on the weight and stock status of the item ordered. Large items on the 'Express Delivery' service might be fulfilled on a pallet service, this service means that items are delivered to the doorstep or to the garage if access is available and if this is your preference. This service might not be available to the following postcodes: AB, DD, GY, HS, IM, IV, JE, KA27-28, KW, PA20+, PH, PO30-41 and ZE and is subject to availability. Orders for express delivery made on Friday after 1400hrs, or at the weekend will be processed on the next working day.

Can we tell you when your goods might be delivered during the day?

We cannot guarantee this service. Electricshop deliveries are made between the hours of 7am and 8pm. If your delivery is carried out by a manufacturer we may be in a position to provide a window of either an AM or PM slot and likewise with some deliveries that are fulfilled by our preferred logistics partner we may be able to offer more flexibility with regards to timings. Please note that our deliveries may over-run due to circumstances out of our control. In some cases traffic may result in your delivery being later than expected.

Removal of Appliances

Removal of existing appliances can be done at a charge of £20 per appliance, however this must be agreed with electricshop at the time of ordering and appliances must be disconnected ready for transporting beforehand. This service is only available on certain products to certain postcodes.

Unfortunately we are unable to remove an old appliance when delivering a clearance or re-packaged item.

Connection of Appliances

Connection of Hotpoint, Cannon, Indesit and Creda Gas or Electric Freestanding cookers can be arranged with Indesit Group - Please call us to arrange this service. This must be agreed at the time of ordering and plumbing, carpentry or electrical work will not be undertaken by the installers. This service is only available on certain products to certain postcodes.

Installation charges are as follows: £70 for gas freestanding cooker installation and £30 for electric freestanding cooker installation.

electricshop reserve the right to refuse to connect any appliance if at any point they feel to do so would be a safety risk or could lead to damage or misuse of the goods.

Weekend deliveries

Starting from the 1st December 2009 we are able to deliver on a Saturday.

Some of our product offering will be available to you on a Saturday ( subject to availability) Please email us on sales@electricshop.com for further information and pricing.

My delivery had not arrived yet

If your delivery has not arrived, please do not worry. Our deliveries run between the hours of 7am and 8pm, but on some occasions may be delayed due to traffic, or the number of drops on the delivery run.