Cancellations and Returns

Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within 7 working days of delivery (starting the day after you receive the goods). This is your UK statutory right.

This will apply to your order unless you order Video, DVD, Audio, Multimedia and Software where the item has been unsealed or personal care products such as shavers or hair products where for reasons of personal hygiene we are unable to accept returns except where faulty.

Should you cancel the contract we will then refund you the price you have paid for the goods but not any service provided by us, such as a gift-wrap service or a special delivery service. You are under a duty to take reasonable care of the goods.

Cancellation of the goods must be put in a written or in another durable form to the address below:

Cancellation Department
electricshop.com,
8 Acrewood Way,
Hatfield Road,
St Ablans.
AL4 0JY

Returns

On receipt of your written cancellation or other durable medium, electricshop.com will contact you. Should you cancel under the Distance Selling Regulations as part of our Terms & Conditions it will be your responsibility to return the goods, at your cost, to the above address enclosing a copy of your cancellation letter.

Returns Policy:

Our returns policy can be found in plain English on our Returns page, or in the Terms and Conditions.

These terms do not affect your statutory rights.

Please Note: We are unable to accept returns, or make refunds for special order items.

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