I rang up at the very end of May to order a Dyson DC25 Animal upright cleaner which arrived on June 5th. The staff I spoke to were very efficient and friendly and rang me back to inform me of the date of arrival. I so appreciated this personal touch. My husband has been using the DC25 as I was sent into hospital after its arrival hence the late 'pat on the back' and he is just getting used to the ball after us having a DC03 for many years.